Ground Operations

Competences

Ground operations are literally one of the most visible processes in airline and airport operations. Almost all services are executed in direct contact with and/or in front of the end customer, be it the airline professional or the passenger. This means that weaknesses in preparation and execution of ground handling processes become painfully visible and are difficult to hide. Ground operations also have a strong impact on the travel experience. A lost or damaged bag due to poor baggage handling can spoil a promising holiday or business trip, a friendly smile or a personal touch during check-in can transfer an ordinary journey into a memorable experience.

Increasingly ground operations become more e-enabled. Check-in terminals, web check-in, mobile phone check-in and self handling are the buzz words of today. This means a full redesign of the ground handling and baggage handling service activities, from check-in to aircraft boarding and from baggage drop off to loading of bags and luggage onto the airplane.

Successful airlines and airports stand out from the crowd because they have not just automated the process, but changed it for the better, leveraging the new possibilities of the available technology. Examples of such improvements are:

• Better experience, faster service and lower cost
• Reduction of environmental impact
• Real time process monitoring and control
• Enhanced process analytics
• Better planning and preparation
• Improved efficiency and capacity utilisation

Do you have challenges that you want to discuss in more detail? Is your topic not listed? Just contact me through the contact page and find out more

Value Added

Executing regular business activities extremely well will distinguish you from other service providers. This may require technology, but foremost it means smart process design, clear choices and solid implementation

I believe that the only reason for existence with a client is that after the engagement he must be in better shape than before the engagement: cheaper, faster, better performing. For me this means that all projects must have a proven business logic that shows the link(s) between measures and improvements, that validates the business case and provides insight into the factors of influence.

What does this mean to you?

• Projects are value adding
• Projects are transparent and predictable
• Factors of influence are clear and can be managed during and after the project
• Management and control is enhanced
• Service chain and service execution is well planned, well prepared and excellently executed
• Travel experience and service are notably improved

Too good to be true? Do you want to discuss in more detail? Just contact me through the contact page to get the full picture!

Project Approach

I believe in working with a client. It is your organisation and you must be happy with the result. I believe in helping a client deal with the issues at hand. Technology may be a factor, but not a leading one. That means that I will look at you, question, test you and challenge you. But it also means that I listen to you, understand you and search for your true issues. Only in this way we can together explore new ways of dealing with your problem, so that you will be better and more successful at the end. Only if you are successful, I will be successful too!

Eager to start? Do you want to discuss in more detail? Just contact me through the contact page to start the first dialogue!